Privacy policy
Introduction
Rosendal Jewellery understands that your privacy is of utmost importance, and we are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your information.
In the unlikely event that Rosendal Jewellery is liable for any loss or damage, our liability will be limited to resupplying the relevant materials or information, to the extent permitted.
Collection of Personal Information
We collect personal information when you:
- Subscribe to receive updates and news
- Purchase products online or in-store
- Request marketing materials (e.g., catalogues)
- Engage with our sales team
- Attend events or participate in promotions
- Provide information as part of any other service or collection process.
When you purchase from us, we gather details such as your name, contact information, payment details, and billing address. We may also keep records of your communications with us, including special requests. On occasion, we may collect your information from third parties, such as if someone purchases on your behalf, and we will only retain such information if we are authorized to do so.
While you may choose to interact with us anonymously for some matters, purchasing products from us requires accurate personal details. Without this information, we may be unable to process your order. Unless you inform us otherwise, we assume you consent to the collection and use of your personal data as outlined in this Privacy Policy.
Our Website
When you visit our website, we may collect data on how you use the site, often through third-party tools like Google Analytics. This data is typically anonymous, but when you purchase through the site, it may be linked to your personal information. This collection may involve cookies, small text files placed on your device that track your browsing activity. You can manage cookies through your browser settings, but please note that disabling cookies may limit the functionality of our website, particularly in completing orders.
Our website may link to other sites. We are not responsible for the privacy practices of these external websites, so we recommend reviewing their privacy policies.
Using Your Personal Information
We use your personal information primarily to provide the products or services you've requested and for related purposes, including:
- Informing you about new products, special offers, events, and services
- Communicating with you about purchases, account details, or customer service needs
- Responding to your questions or feedback
- Enhancing our products and services
- For marketing purposes, which may include offers from related companies or carefully selected third parties.
If you prefer not to receive marketing or promotional material, you may opt-out by contacting us or following the unsubscribe instructions in any marketing communication.
Sharing Your Personal Information
We may share your personal information with our related entities for business purposes. Some of these entities are located overseas, including in Hong Kong, Japan, and the USA. We may also disclose information to third-party contractors who assist us in delivering services, such as processing data or managing customer support. These third parties may also be based overseas.
We ensure that any third parties receiving your personal information maintain confidentiality and only use it to provide the agreed-upon services. We do not sell, rent, or trade your personal information for marketing purposes.
Your personal information may also be disclosed when required or permitted by law.
Accessing Your Personal Information
You have the right to request access to the personal information we hold about you, including for purposes of correction or updates. To request access, please contact our Privacy Manager.
Protecting Your Personal Information
We take security seriously and use a range of measures, including encryption, firewalls, and physical security protocols, to protect your personal information from unauthorized access or misuse.
Changes to the Policy
We may update this Privacy Policy from time to time. Any changes will be communicated by posting a notice on our website. The current version of this policy will always be available on our site.
Contact Information
If you have any questions or concerns about how we handle your personal information, please contact us by submitting a contact form.